Refund Shipping Policy

Returns & Exchanges

Although we do not accept any returns of shipped products, for refunds or exchanges, you may cancel an order before it ships by emailing us. 


Cancellations

Orders can be cancelled within 24 hours of being placed without penalty.  Any cancellation requests that are placed after 24 hours of ordering will not be granted. There are no exceptions.


Damaged Products

Damaged or defective bottles may be replaced after contacting us via: admin@christinadiamond.com

It is our mission to provide the best version of our line and products to each customer every time. We do not take it lightly if our customers receive defective items, damaged products. We will make it our first priority to replace your product to make it right. 

If your product arrives damaged, we will replace your product and send you a new product. Simply send us an email, with a picture of the damage or spill, using the following instructions: 

  • First and Last Name
  • Packing Slip
  • Order Number
  • Photo

For domestic orders we give you a 30 day window from when your order was placed, and 60 days for international destinations. 


Refunds For Missed Discount Codes

If you place an order and forget to input the discount code your order will not be eligible to receive a partial (or full ) monetary refund. 


Order Discrepancies

Any order discrepancies MUST be reported within 24 hours of receiving your merchandise. Your packing slip is your proof of purchase and it must be presented for all discrepancies. Order discrepancies include both missing and damaged items. When reporting a discrepancy you will need to include a picture of the items received, packing slip, and the issue that you wish to have fixed. Please send all emails to admin@christinadiamond.com. If the packing slip is not included in your email correspondence we will issue a store credit for the damaged or missing items. The value of the store credit will be in the amount the item was purchased for.


COVID-19 POLICIES AND TERMS OF PURCHASE

I have read and agree to the follow conditions of purchase:


  1. I have read and agree to the Shipping Policy 
christinadiamond.com/pages/shipping

    And the Refund Shipping Policy

    christinadiamond.com/pages/refund-shipping-policy

     


    1. I understand that due to Covid-19 production, shipping and delivery of my order may take longer than usual. As it currently stands USPS and UPS are delivering some packages without updating tracking information. This means that Diamond’s Elite Hair & Beauty may not have shipping updates while my package is in transit.

    1. I understand that If my order is lost in transit I will file a claim with the shipping carrier. Diamond’s Elite Hair & Beauty is not responsible for items lost in transit by the shipping carrier.

    1. I understand that if my order is marked DELIVERED but I haven’t received it I must open a claim with the shipping carrier.

    1. I understand that all sale purchases (clearance, discount code or automatic discount code) are final sale unless otherwise noted.

    1. I understand that any discrepancies with my order must be reported within 24 hours of delivery through the proper channels.

    1. I confirm that I have checked my order and have put the correct size, color email, delivery address and account information.

    1. I understand that if I any of the above situations occur and I contact Diamond’s Elite Hair & Beauty customer service I will be referred back to this terms and conditions page.